Returns

How to return a product:

If you would like to send a product back, you will need a Return Materials Authorization number (RMA#) issued by PicturePhone Inc. To obtain an RMA number please fill out the RMA form on our website.

Return Policy

PicturePhone Inc. does not accept returns on special order items, software, services, custom items, furniture, display products including LCD & Plasmas. Also, products that are discontinued or obsolete from the manufacturer. Resellers have 30 days from date of invoice to request a non-DOA (dead on arrival) return. Restocking charges of up to 25% may be applied to non defective returns. A minimum 25% restocking fee will be charged for all returns older than 30 days. Products need to be in “LIKE-NEW” condition to pass return inspection. Items must be returned with the original manufacturer's packaging, both inside and outside must be clean and undamaged. No marks of any kind should be shown on the packaging, this includes writing, stamps or additional shipping labels. Returns must be complete with all contents (manuals, cables, warranty cards, static bags, etc) that the client originally received upon delivery. All products must be shipped to PicturePhone in protective over-pack. For Resellers on credit terms, credit will be applied to your account when the product is received and it has passed inspection by PicturePhone. Collateral in the form of a new purchase order is required on all advance replacements. For Resellers on C.O.D. or Credit Card terms, replacement product will be sent upon receipt of product by PicturePhone. Or, collateral in the form of pre-payment is required on all advance replacements.

Important information regarding RMA numbers:

• A Return Materials Authorization (RMA) number is required for all returns.
• RMA’s are issued at the sole discretion of PicturePhone Inc.
• An RMA number is a return privilege that is valid for 30 days. The issuance of an RMA number allows the return of a specific item(s) to PicturePhone for examination only. An RMA does not guarantee credit or replacement. All RMA’s are subject to inspection prior to final disposition by PicturePhone.
• Mis-shipped and or overages items must be claimed within 30 days of PicturePhone’s invoice date.
• The RMA number must be visible on all returns. Do not write on the original product box.
• The Reseller is responsible for all freight charges when returning products.
• PicturePhone is NOT responsible for lost or damaged packages, please insure the package and obtain a tracking number as a safeguard. The Reseller is ultimately responsible for the condition of the returned items. These policies should be communicated to all end-user customers.
• All products must be returned as represented at the time the RMA was requested. The Reseller is responsible for any cost incurred by PicturePhone due to misrepresentation of the condition of a returned item.

For further information on our product returns policies visit our Terms & Conditions section of our website.