Terms and Conditions

Ordering

Orders are accepted via, phone, fax and email. Special order items are non-cancelable and non-returnable.  Purchase orders are suggested for all orders and are required for clients with open terms. Please read our purchase order requirements prior to submitting an order. Purchase orders are subject to acceptance and must include a minimum level of correct information. Credit card authorization forms are required when paying with a credit card.

Shipping

All prices are F.O.B. Rochester, New York. The buyer is responsible for any loss or damage during shipment. Optional insurance coverage is available upon request through our common carriers (extra freight charges will apply).

When completing your order, you will have the option to ship items to the address of your choice. Drop shipping within the USA is permitted. Blind shipping is available upon request. Shipping charges are based on the dimensional weight of the merchandise plus, a nominal handling fee. A physical street address is required (no P.O. Boxes). Unless otherwise requested; Shipments are dispatched via UPS ground, and are prepaid and billed to the buyer. PicturePhone customers with open accounts are offered the option to bill shipping charges directly against their company’s preferred shipper (we have both UPS and Federal Express daily pickups). Please specify your preferred carrier and account number on your purchase order.

International Orders: PicturePhone ships to most locations outside the United States. Any taxes, fees or duties associated with international orders are the responsibility of the consignee. For more information, please contact your PicturePhone sales representative.

When shipping large items (typically furniture, flat panel displays and oversize or heavy items), we have 3 truck freight delivery levels of service. Charges vary depending upon the carrier. PicturePhone will provide an accurate freight quote for the specific level of service you request. The level of service you request must appear on your purchase order. You are responsible for any upgrade or additional services that your client requests during delivery and will be billed accordingly.

(1)Dock-to-Dock:  The truck pulls up to the customer’s dock and the driver pushes the box(es) off the truck directly onto their dock.

(2)Lift Gate:  The customer doesn’t have a dock so the driver puts the equipment on the trucks lift gate and lowers the box(es) to the ground an leaves them there,  (It is the customer’s responsibility to get the box(es) into either their facility.)

(3)Lift Gate Plus Inside delivery:  The customer doesn’t have a dock so the driver puts the equipment on the trucks lift gate and lowers the box(es) to the ground. Then the driver will put the box(es) inside the door of the customer. The driver will NOT unpack, setup or transport further within your facility.

Important note: Our shipping cut-off time is 3:00 pm (EST). Orders received prior to 3:00 pm are typically shipped the same day.

Payment Options

Wire transfer, certified check, Visa, MasterCard and American Express are acceptable methods of payment. If your company currently has an open account with PicturePhone, you will be required to provide a purchase order (pdf or fax). The first order must be pre-paid. Credit cards are debited upon shipment. International orders must be pre-paid via wire transfer.

Delivery

Delivery is based on item availability. Standard delivery for in-stock items is 5-7 business days. All non-stocked items are shipped as they become available (typically within 2-3 weeks of order receipt).

Returns

Special order items, software, services, custom items, furniture, display products including LCD & Plasma displays are non-returnable. All returns require a Return Materials Authorization (RMA) number. Items returned without prior approval and a RMA number will be refused. Damaged or defected items will be replaced within 30 days, after 30 days it becomes a warranty issue and claims must be handled with the manufacturer. Collateral in the form of a purchase order or pre-payment is required on all advance replacements. You must contact us within 30 days of product receipt at 1.800.521.5454 or 1.585.334.9040 or fill out our RMA form online to obtain a RMA number. RMA's are valid for 30 days from issue. All returned merchandise is subject to inspection and approval by PicturePhone before issuing credit or replacement.

Merchandise displaying use, misuse or other damage will not be accepted. Items must be in original manufacturer's packaging. Product should be packaged in over-pack with the Return Material Authorization number clearly marked on the shipping carton and shipped to: PicturePhone, Inc. (include the RMA# in the ship to address line) 200 Commerce Drive Rochester NY, 14623. If deemed appropriate by PicturePhone credits will be issued to the credit card or PicturePhone account to which the merchandise was charged. Special order items are non-cancelable and non-returnable. Click here to read our complete return policy.

Restocking Charges

Restocking charges of up to 25% may be applied to non-defective returns. A minimum 25% restocking fee will be charged for all returns older than 30 days.

Pricing

All pricing is subject to change. PicturePhone reserves the right to make adjustments due to changing market conditions, product discontinuation and manufacturer price changes. In the event PicturePhone determines an adjustment is necessary, we will contact you regarding the change and ask for your approval before completing the order. PicturePhone reserves the right to refuse a purchase order and/or cancel any sales order without any liability.

Questions

If you have any questions regarding these terms and conditions please call: 1.585.334.9040 or 1.800.521.5454 Monday through Friday, 8:00 am to 5:00 pm (EST).

Disclaimer

Although every effort has been made to ensure the integrity of our published information, occasional omissions, typographical errors or misprints do occur. PicturePhone Inc. cannot be held responsible for any misrepresentation associated with any product or price on our website or in any piece of our marketing and sales collateral. All trademarks and registered trademarks are the property of their respective companies